2015 ASA Ohio Collision Industry Day
October 30th 2015
6189 Muhlhauser Rd.
West Chester Township, OH 45069
Sponsored by KOI
Come spend the day with Mike Anderson, President of Collision Advice, and his friends as they share their insights into the collision repair industry.
TOPICS DISCUSSED INCLUDE:
POSITIONING YOURSELF IN THE COLLISION REPAIR INDUSTRY
Mike Anderson, President, Collision Advice
Kick the day off learning how you can overcome the challenges of
today’s marketplace by focusing your attention on three key areas:
- Sales and Marketing
- Accounting, Finance and Human Resources
Mike will also be presenting the following topics:
YOU DON’T KNOW WHAT YOU DON’T KNOW
Learn the importance of why every vehicle repaired, no matter how minor the work is, must have the OEM information researched prior to completing the repair plan and fixing the vehicle. In addition, it should be scanned before and after the repair.
IMPROVING YOUR CSI - NPS
Your CSI score should reflect the quality of the service you provide your customers. Learn how to improve your CSI score by meeting the needs and expectations of your customers from the moment you first greet them, through the repair process and even after delivery of the vehicle. Plus, learn how to increase the response rate of your surveys so one upset customer doesn’t skew your results.
OVERVIEW OF WHO PAYS FOR WHAT SURVEY
The “Who Pays for What” survey conducted by Collision Advice surveyed more than 980 shops across the country. The survey asked them to report how often they were paid for 26 refinish-related procedures by the eight largest auto insurers. Learn the results of the survey, how to negotiate to get paid for labor operations and how to participate in future surveys.
SCHEDULING BEST PRACTICES & ENTERPRISE OVERVIEW
Frank LaViola, AVP Collision Industry Strategic Sales and Relations, Enterprise Rent A Car
Discover how Enterprise is positively affecting the collision repair industry with
features, such as length of rental reports and much more.
TOYOTA PREDICTIVE ESTIMATING AND REFINISH MATERIALS CALCULATOR
Nathan Sellers, Mitchell
See a demonstration of how Toyota predictive estimating works and how this technology can increase your bottom line by automatically including operations that you would normally have to add manually or might have forgotten altogether. Plus, see how you can start submitting estimates that reflect your actual refinish costs with Mitchell RMC.
LUNCH SPONSORED BY ENTERPRISE
|Cost:||$149.00 Per person For Members
$199.00 Per Person For Non-Members
A $20.00 Early Bird Discount For Shops That Register Before September 10th.
To Register: Click HERE To Register.
Should you have any questions, please contact Matt Dougher at 513-659-5324 or email him at firstname.lastname@example.org.